Overview
As part of a critical infrastructure upgrade at a Toronto Hospital an MSP Client, engaged Entrust IT Services to provide skilled IT resources to support network enhancements across the facility. The project required efficient execution, flexibility for after-hours scheduling, and experienced hands-on support all while adhering to hospital protocols and minimizing disruption to operations.
Case Study: Network Infrastructure Support at Toronto Hospital
Client: Global Solutions provider
End-Client: Hospital, Toronto
Service Provider: Entrust IT Services
Industry: Healthcare / IT Services
Project Duration: December 2022 – March 2023
Location: Toronto, ON
Challenge
The project involved multiple moving parts, tight timelines, and a live healthcare environment. The key challenges included:
- Coordinating and deploying 2–3 on-site technicians during off-hours and weekends
- Managing a high volume of patching and switch replacements across multiple closets
- Ensuring minimal disruption to critical hospital infrastructure
- Aligning with other vendors responsible for related installations, such as wireless access points
- Adhering to strict health and safety requirements within a hospital environment
Solution
Source I.T. Inc. provided a comprehensive, technician-led support solution designed for flexibility and technical precision. Our approach included:
- Resource Deployment: A rotating team of 2–3 certified technicians deployed on a pre-scheduled basis, working after-hours (5 PM–11 PM) and weekends
- Guided Execution: All work was overseen and directed by an on-site lead to ensure consistency and quality
- Tasks Performed:
- Closet patching and structured cabling
- Switch replacements and configuration support
- On-site testing and troubleshooting of network issues
- Logistics Management: Daily parking allowances and scheduling handled to minimize overhead and maximize technician availability
- Scope Control: Labour-only engagement; materials and supplies were excluded to maintain clarity and control over the deliverables
Project Scope Highlights
- Estimated 200 technician hours over the course of 3 months
- Minimum 8-hour day per technician, ensuring focused work sessions
- Work performed strictly during off-hours and weekends to avoid disruption
- Collaborative execution with other vendors, such as those installing wireless access points
- Fixed labour rate, with hourly overages and expenses billed separately
Results
- Seamless execution of critical network upgrades across the Hospital
- Zero reported incidents or service disruptions during the engagement
- Positive collaboration between Entrust IT, our Client, and third-party vendors
- Clear communication and adherence to agreed timelines and cost structures
Conclusion
The success of this project underscores Entrust IT Services ability to deliver reliable, certified technical support in high-stakes environments. Our flexible resourcing model and commitment to quality ensured that this Hospital’s infrastructure upgrades were executed efficiently, safely, and with minimal impact to ongoing operations.
